1) Introduction

“Lion Heart Escrow Inc.” (“Lion Heart,” “we,” “us,” or “our”) respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you engage our escrow services, visit our website, or otherwise interact with us. Note for financial privacy: personal information processed in connection with providing escrow services may be subject to the Gramm-Leach-Bliley Act (GLBA) and related regulations.

2) Notice at Collection (California)

We collect the categories of personal information described below for the business purposes stated in Section 4. We do not sell or share personal information as those terms are defined by California law, and we do not use or disclose Sensitive Personal Information for purposes requiring a right to limit under California law.

Categories of Personal Information (examples)

• Identifiers:
  name, postal address, email, phone, government ID (e.g., driver’s license), IP address.
  
  
• Customer records / financial info:
  bank account/wire details, loan/mortgage information, insurance, payoff figures.
  
  
• Commercial/transaction data:
  property address, purchase agreements, escrow/closing documents.
  
  
• Internet activity:
  basic analytics (pages viewed, browser type).
  
  
• Sensitive data:
  SSN or other government ID numbers when required to process transactions or prevent fraud.

3) Information We Collect

• Personal Identifiers:
  name, address, email, phone, Social Security number, driver’s license or other government identification.
  
  
• Financial Information:
  bank account numbers, wire instructions, loan and mortgage details, payoff demands.
  
  
• Transaction Information:
  property details, purchase agreements, closing disclosures, title/insurance data, escrow file records.
  
  
• Online Information:
  IP address, device/browser type, and cookie/usage data for basic analytics and site operations.

4) How We Use Your Information

• Process and close real estate escrow transactions and provide customer service.
• Verify identity, detect and prevent fraud, security incidents, or unlawful activity.
• Communicate with you and authorized parties (your realtor, lender, title/insurance providers).
• Comply with laws, regulations, audits, subpoenas, and examinations (e.g., DFPI, IRS).
• Maintain business records, improve our services and website, and manage information security.

5) Information Sharing and Disclosure

• We do not sell or rent personal information.
• Transaction Participants: real estate agents/brokers, lenders, title and insurance companies, notaries, and others necessary to complete your escrow.
• Service Providers: IT, hosting, security, analytics, auditors, advisors, and law firms bound by contractual confidentiality and use limits.
• Authorities: when required by law, regulation, subpoena, or to protect rights, property, safety, or compliance obligations.

6) Data Security

We maintain physical, electronic, and procedural safeguards appropriate to the sensitivity of the information we handle. Access is limited to personnel and service providers who need it to perform their duties, subject to confidentiality obligations. No system is 100% secure; we monitor and enhance safeguards on an ongoing basis.

7) Data Retention

We retain personal information as required by law and regulation (typically at least 5 years for escrow records in California) or longer if needed to comply with legal obligations, resolve disputes, maintain records, or protect our rights.

8) Your Privacy Rights (California)

Subject to exceptions, California residents may have the right to: (a) know/access the personal information we collect and how we use it; (b) request deletion; (c) correct inaccuracies; and (d) receive a copy (data portability). We do not sell or share personal information, and we do not use Sensitive Personal Information for purposes requiring a right to limit. Note: Information collected, processed, or disclosed in connection with providing financial services may be exempt under GLBA and related regulations.

How to Exercise Your Rights

• Email: info@lionheartescrow.com
• Phone: (949) 446-0985
• You may use an authorized agent; we will need documentation verifying the agent’s authority. We will not discriminate against you for exercising your privacy rights.

9) Cookies & Tracking

Our website may use essential cookies for site functionality and minimal analytics to understand site usage. You can adjust your browser settings to block or delete cookies. Blocking cookies may affect site functionality.

10) Children’s Privacy

Our services are not directed to children under 16, and we do not knowingly collect personal information from children under 16.

11) Changes to This Policy

We may update this Privacy Policy from time to time. When we do, we will post the updated version and adjust the effective date above.

12) Contact Us

• Lion Heart Escrow Inc.
• 23330 Mill Creek Dr., Suite 211
• Laguna Hills, CA 92653
• Phone: (949) 446-0985
• Email: info@lionheartescrow.com
• Website: www.lionheartescrow.com